10 Year Guarantee

Handy Hooks are designed for long-term reliability. Handy Hook guarantees that all Products are free from manufacturing defects and will function as intended for the life of the product. If your Handy Hook is not functioning properly, we’ll do everything possible to make it right. Our 10 Year Guarantee will include a replacement product in the event of loss or failure of Don/Doff or Compact Handy Hook. Guarantee also covers failure or loss of C-Locks and Backplates. 

Original Mounting Plates: We do offer a free replacement of the original mounting plates to our new Dog Ear Stainless Steel Backplates. These new Backplates are proven to be more effective in mounting. If you still have the original plates, send an email or fill out the form below.

Please note that if your product is eligible for a replacement, then your replacement will be the same version of Handy Hook as your purchased product.

Handy Hook 10 Year Guarantee

We reserve the right to deny any claims as we see fit. This may happen if we believe the claim to be fraudulent, if the claim does not meet Guarantee conditions, or if the Handy Hook was purchased from an unauthorized seller such as, but not limited to, Facebook Marketplace and eBay.

Please Contact Us for any further questions

10 Year Guarantee FAQ's

What is covered under the Guarantee?

  • Products: Don/Doff Handy Hook, Compact Handy Hook, C-Locks, Dog Ear Stainless Steel Backplates, Original Backplates.

  • Lost: Due to previous faulty backplate design.

  • Failure: If any of the plastic parts of Handy Hook fail/break from regular use or during fireground operations.

What is not covered under the Guarantee?

  • Stolen. 
  • Cosmetic damages (dents, scrapes, scratches, chips, etc.) that do not affect the product functionality.
  • Unauthorized modifications.
  • Repairs.
  • Abuse or neglect of products.
  • Disposed of products.
  • New Dog Ear Backplates will need to be tightened or checked after general use, failure to check tension as a result of lost Handy Hooks are subject to refusal of replacement. 

I have the Dog Ear Backplates. How do I tighten these?

If you have the latest "Dog Ear Backplates", make sure you check the tension of the plates after regular use. They will tend to loosen as they mold to the shape of your bunker gear.

A couple simple turns of the Phillps Head screwdriver will fix it. It's like checking the torque on your wheels!

What information should I leave in the form?

As much information as possible. If you’re unsure as to whether the information is relevant, leave it anyway!

The more information you give, the easier it will be to authenticate your purchase. Customer Name, Order Number, Email associated with purchase.

Be sure to include any alternate names or emails, whether your Hook was a gift, and information on why you need a replacement product.

Do I need to register my product to get the Guarantee?

No need! Each Handy Hook is registered on purchase. 

Does my replacement come with a Guarantee?

No. The Guarantee will expire 10 years after the original Handy Hook purchase date or once the Hook is replaced, whichever comes first. Any replacement Hook’s do not come with another 10 Year Guarantee.

What if my Handy Hook was a gift or bought somewhere else?

The 10 Year Guarantee is still eligible!

If your Hook was a gift or purchased through a valid third-party seller like the American Fire Brigade, photo proof will be required to authenticate the product. Also, give the name of the seller in the “Where did you buy your Handy Hook?”. 

If your Hook was a gift, give the name of the person who gifted it to you in the “Other Details” Section.

Who are the valid third-party sellers?

Currently, the American Fire Brigade is our only valid third-party seller.

How long will it take to get a replacement?

Your claim will be approved or denied within 5-10 business days. Seasonal changes can affect this time. This timeframe can also be affected if we need more information to process the claim.

Shipping will take 5-10 business days. You will be notified by email when your claim is either denied or approved/when your replacement product ships.

Still Have Questions?